BFI Burgenland is one of Austria's largest adult education institutes, aiming to offer affordable continuing education and counteract a skill shortage in the Austrian economic system.
They are the ones to ask the questions: what skills set do Austrian companies currently need? And how can we close that gap?
The organization works with the unemployment institutes, international organizations and coporate companies. Through their collaboration they help individuals retrain and gain a valuable skill set. The institute successfully fills that gap and wants to remain competitive in the market. Around 70-80% of candidates who participate in continuing education at the BFI find a new position.
We talked to Managing Director Jürgen Grandits & External Consultant Michael Strobl-Halper — one of their trusted partners for many years now — about the discovery phase they underwent with TRIGO. And how it became crystal clear that customized software would help them gain a competitive advantage and improve employee engagement.
Driven by the fast-paced labor market, it recently became clear that BFI Burgenland needed to make some changes — to work in a more agile way and react to labor market demands faster and keep up with the competition.
Led by Managing Director, Jürgen Grandits, BFI Burgenland is currently undergoing a huge digital transformation — aiming to transfer and automate as much as possible throughout the digital transformation process. BFI Burgenland brought Michael on board as their external consultant to support this process — and ensure it runs smoothly.
They came to TRIGO with specific requirements and with systems already in place. First and foremost, the challenges and questions they came to TRIGO with were:
The technology needed to allow the BFI Burgenland users to:
The first thing we did was user research. Next, we talked to BFI Burgenland's customers and team — the people who will be using the software. Throughout this process, it became evident that employees were engaged in their work, could see issues with the current system, and were motivated to be a part of the overall digital transformation
We pinpointed their main pain points and then turned these findings into solid wireframes, designs, and a feature roadmap for the client's first development sprint. This showed the possibilities of the technology and gave the client the option whether they wanted to develop the solution — or not. One of the significant upsides of the discovery phase for clients is — whether they decide to develop a software with us or not — they have incredible insights into their users and can work with these outcomes moving forward.
What was once an extended initial discovery phase — has now turned into regular increments of discovery phases. We regularly have contact with Michael and the BFI Burgenland once a week in our stand-up and initiate frequent discovery phases to adjust and set the product roadmap. Agility at its best.
Both - external IT consultant Michael Strobl-Halper & BFI Burgenland benefited hugely from this discovery phase; these were just some of the findings they gained by trusting us:
Going into the project, it wasn't clear for management whether a software could set them apart from the competition; it turns out it will be a significant USP.
Another aspect the client didn't necessarily expect was that employee engagement was high when it came to the topic of digital transformation. This baseline is vital for the successful implementation of technology.
BFI also got to see some first design mockups of the software to give them a taste of where the journey could go.
The team also received a solid product roadmap which set the baseline for initiating the development process and speeds things up big time.
Overall the BFI Burgenland is still benefiting from the discovery phase; these were just some benefits consultant Michael Strobl-Halper & Managing Director Jürgen mentioned:
As a Managing Director one of the most important factors in every decision I make is: how much is it going to cost us. The Discovery Phase allowed us to map out: what our needs are, what type of software we needed to develop, and how many resources it would require. The team went out and spoke to people working in and with the BFI Burgenland — we had insight and confirmation that making this investment would benefit the entire organization and our customers. After going through the Discovery Phase, I knew what developing our custom software was going to cost us, truly understood the investment, and could confidently make the decision. TRIGO offers great value for the service you get.
Managing Director BFI Burgenland
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