A small, independent team that cares more about building good software than looking busy. We build and run distributed systems — device management, building automation, private cloud, data, identity, and operations — the kind of unglamorous infrastructure other businesses quietly depend on every day.
We sweat the details, tell the truth, treat people right, and keep learning.
We don't care where you went to school, whether you finished, or where you worked before. We care about who you are now and what you can do today. If you're a self-directed manager of one who takes it personally when a customer is left hanging, you'll feel at home.
You own what happens after the sale. Your job is to make sure our managed service operations run smoothly and our support contracts actually make customers happy — not just technically compliant.
That means owning SLAs and meaning them, keeping the managed services we run on customers' behalf healthy, coordinating with engineering when something breaks, and turning recurring pain into permanent fixes instead of repeated apologies. You're the person customers trust to have their back, and the person internally who makes sure that trust is earned.
A rare mix of operational sense and customer sense — you can read a dashboard and read a customer's mood. You stay calm in an incident, communicate clearly while it's happening, and follow through once it's over. You're comfortable working closely with engineers on operations, owning runbooks and response, and holding the line on quality of service.
You'd always rather fix the root cause than close the ticket.
We work in small, independent teams on six-week cycles, with far fewer meetings and interruptions than you're probably used to.
We're AI-first and AI-native. We expect you to reach for frontier AI models and get everything you can out of them — that's how we build now.
We'd rather read a clear paragraph than sit through a status meeting, and ship a small finished improvement than babysit a half-built one. We value judgment and ownership — no blaming, no "not my job."
You're calm under pressure and genuinely bothered when a customer is unhappy. You treat an SLA as a promise, not a metric, and you'd rather build the fix that ends a class of tickets than get fast at closing them.
You see support as a cost center to minimize, treat incidents as someone else's emergency, or measure success by tickets closed rather than customers kept.
Customers stay because the service just works — and because when it doesn't, someone clearly has their back. Not perfect. Just reliable, honest, and genuinely on their side.
Interested? Tell us about a customer situation you turned around — what went wrong, what you did, and how you made sure it didn't happen again. That tells us more than a résumé.